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Program
Outline |
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| Description: |
| Your front-line staff - everyone who has direct contact with your customers - can be part of a valuable extension of your sales force. Those Customer Contact people often hear about additional needs and about ideas your customers have. This short but hard-hitting program provides tips, techniques and tactics for uncovering and verifying potential sales opportunities, and for getting that information quickly to the right person.
Note: In order to implement a workable 'Everyone's In Sales' mode in your organization, a pre-session consulting process is required - to develop and agree upon the systems which will be implemented for facilitating the submission of sales leads and for providing recognition / reward to your new front line sales assistants.
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| Learning
Outcomes: |
Your Contact
Personnel will:
- Understand their critical role in your organization's success and see themselves as valued support for the Sales Team
- Learn specific questioning techniques to uncover, clarify and verify customer needs
- Know how, when, and to whom to pass a strong lead along to Sales
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| Details: |
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in-person
workshop |
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keynote
or general
session |
| Type
of program: |
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yes |
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yes |
| Duration: |
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3
hours |
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45
- 90 min |
| Target
Audience: |
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All customer contact employees who are not "Sales Reps"
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| Class |
minimum |
12 |
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| Size: |
maximum |
24 |
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| Article
Available: |
- Everyone's In Sales (500 words)
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Order
this course for your team now:
call 1-888-201-2200
download
course info
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